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We have only the best roles at Cameo Consultancy

Apply NowCustomer Care Team Leader

  • Reference: JO0000005376_1638876002
  • Job Type: Permanent
  • Location: Banbury, Oxfordshire
  • Skills: customer service, sales support, team leader, management
  • Industry: Call Centre and Customer Service

If you want to join a progressive, innovative company who have ambitions growth plans, this could be great time to join the company and team as their hands on Customer Care Team Leader. This is an exciting role where the ideal individual will be able to support the Customer Care Manager with the with the day to day management of the team and escalated queries This role is offered on a permanent basis and will be office based.

Key responsibilities:

  • Assist the Customer Care Manager with the day to day management of the team
  • Coaching and development
  • Daily team briefings
  • Workload organisation
  • Holiday/sickness absence management
  • Management of call queues and customer agent availability
  • Email management of group in box and aged/pending
  • Compile team reporting to meet KPI's
  • Performance management of team against agreed KPI's
  • Recruitment, interviews and onboarding of new starters
  • Participate in the setting of goals, targets and appraisals
  • Take responsibility for escalated queries and complaints
  • Handle inventory, price, product and, technical and general enquiries
  • Entry and resolution of all complaints via CRM system
  • Build external relationship with existing and new customer base
  • Ensure support is provided in line with customer sales strategy/promotions
  • Take responsibility to help mentor and develop apprentices
  • Raise credit notes, create forms for spare parts and returns/repairs
  • Increase sales through "upsell" campaigns
  • Work with 3rd Party logistics provider to ensure on time in full delivery

Skills and attributes required for the Customer Care Team Leader:

  • Previous customer contact experience
  • Team leadership skills
  • Able to work to targets and company KPIs
  • Ability to build relationships with customers and colleagues
  • Clear communication skills, both written and verbal
  • Highly organised
  • High degree of computer literacy
  • Customer centric individual

What's in it for you?

This is a great opportunity to join a market leader and very stable company, who offers an amazing culture and progression opportunities. Ambitious people please apply!

The salary for this position is competitive and will be discussed on application. You will receive 32 days' holiday (including 8 bank holidays), pension scheme, end of year discretionary bonus, health plan, critical illness cover, sick pay, staff discounts, plenty of social events and more!

Apply Now

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