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Apply NowCustomer Service Advisor

  • Reference: JO0000006107_1713968346
  • Job Type: Contract
  • Location: Banbury, Oxfordshire
  • Skills: Customer service, admin, sales admin, sales office
  • Industry: Call Centre and Customer Service

We are looking for a Customer Service Advisor to join a busy team working onsite in Banbury on a six-month contract basis with full time hours (Monday - Friday). Your primary focus will be the first point of contact for customers who have questions, concerns or issues with a product or service. Each day will be different and offer a variety of tasks within the department, therefore you enjoy a role with variety, this could be the role for you!

As Customer Service Advisor, you will be responsible for:

  • Responding to, and managing, incoming contact from the customers (telephone and email)
  • Handling daily reports regarding carrier exceptions
  • Building up knowledge of businesses and product ranges through ongoing product training
  • Consistently delivering the highest standards and quality of service that retains existing customers and supports the development and growth of new customers
  • Liaising with suppliers, couriers and internal departments to resolve customer issues

As Customer Service Advisor, the skills you will need:

  • Excellent attention to detail
  • Comfortable working in a quieter environment
  • Highly organised and focused
  • Excellent standards of attention to detail and accuracy
  • Worked in a fast-paced team, able to multitask and work well under pressure
  • Strong organisational skills, and able to manage workloads whilst prioritising
  • Flexibility to work additional hours to support the team, when needed

What's in it for me?

The salary is £competitive and there are endless other benefits too, such as annual salary reviews, pension, life assurance, eye care vouchers, cycle scheme, free parking and more!


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