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Vacancies

We have only the best roles at Cameo Consultancy

Apply NowCustomer Service Advisor

  • Reference: JO0000005182_1626709910
  • Job Type: Permanent
  • Location: Banbury, Oxfordshire
  • Skills: customer service, sales order processing, telesales, upselling, cross selling
  • Industry: Hospitality and Catering

We are looking for an individual with excellent customer service and administration skills to join this fast paced team on a full time permanent basis located just outside Banbury. Your prime role will be offering first class customer service to your customers, processing orders accurately and efficiently. Offering a starting salary of £20,000

Key Accountabilities for the Customer Service Advisor:

  • Responding to, and managing, incoming contact from the customer through telephone, web, live chat, email and post
  • Promoting sales of products and services through understanding of products and solutions available to exceed customer requirements, therefore maximising sales opportunities
  • Processing orders using product knowledge to up-sell / cross-sell products or sourcing of products
  • Accurately adding to the database
  • Outbound telesales
  • Recognising and following up new business opportunities and working coherently with colleagues across the business
  • Ensuring any customer queries, complaints, returns, credits and other queries are handled in an empathetic and timely manner at all times
  • Consistently delivering the highest standards and quality of service that retains existing customers and supports the development and growth of new customers
  • Focusing on achievement of set KPIs based on individual, team and business goals and objectives

 

Key skills for the Customer Service Advisor

  • Customer service experience within an office environment
  • Solid IT skills
  • Confidence in communicating over the telephone
  • Comfortable working within a busy, open plan office
  • An accurate and fast paced quality of work

 

Opportunity: what's in it for me?

The starting salary of £20,000 Joining a friendly and supportive team the company have received an Investors in People Award Working hours 9.00 to 5.00 pm Monday to Friday working in an open plan contemporary work space, pension, holiday, free parking and more!

 

 

 

 

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